Contents
Personal Advocate Program Information

Welcome to the Program Information feature in the Personal Advocate for Windows online Help system. Here you can find general information on operating the program and instructions on all of Personal Advocate's menu options and desktop elements.

To make getting around in the help system as easy as possible, it has been divided into different areas, each represented by one of the buttons below. You can move to an area by clicking its button. The areas and topics are interconnected and linked so that you can move quickly from one area directly to another by clicking icons or underlined words, or use the browse buttons to move through related topics.

You can click on the Glossary button at the top of the screen to access a comprehensive list of terms and their definitions used in Personal Advocate documents.


Glossary

Click on any button to jump to an alphabetically arranged list of terms. You can use the browse buttons at the top of the window to move through the entire alphabetical list.

You can return to this topic by clicking on the [image] button located at the end of a list.


A

Abandonment

Acceleration

Accrued Interest

Affidavit

Age of Majority

Agent

Agreement

Alimony

Attorney-in-Fact

B

Birth Certificate

Borrower

Buyer


C

Carrier

Child Support

Child Visitation

Co-Executor

Codicil

Consumer

Consumer Complaint Letter

Consumer Credit

Consumer Goods

Consumer Protection

Consumer Services

Contempt Proceeding

Contract

Cosigner

Credit

Credit Application

Credit Bureau

Credit Inquiry

Credit Rating

Credit Report

Creditor

Custodial Parent


D

Death Certificate

Debt

Debtor

Decedent

Declarant

Default

Demand Letter for Money Owed

Deposit, Security

Disability

Divorce Decree


E

Emergency Room Services

Employee

Employer

Enforceable

Equitable

Estate

Eviction

Executor

Executor, Alternate

Executor,Co-

Extended Care Services


F-G
F

Fair Debt Collection Practices Act

Freedom of Information Act

G

Garnishment

General Power of Attorney

Grace Period

Grantor

Guarantor


H

Health Care Power of Attorney

Health Care Proxy

Health Maintenance Organization (HMO)

Home Health Services

Hospice


I, J, K
I

Incompetency

Inpatient Hospital Services

Interest

Intermediaries

Investigative Consumer Report

J

Joint Custody

Jurisdiction


L, M, N
L

Landlord

Law

Lease

Lease, Residential

Leased Property

Lender

Lessee

Lessor

Liability

License

Life Sustaining Procedures

Living Will

M

Marriage Certificate

Medicaid

Medicare

Mental Capacity

Mental Incompetence

N

Non-Custodial Parent

Notary Public


O, P
P

Part A (Medicare)

Part B (Medicare)

Participating Providers

Payee

Payment Period

Peer Review Organization (PRO)

Physical Custody

Power of Attorney

Power of Attorney, General

Power of Attorney, Health Care

Power of Attorney, Revocation of

Power of Attorney, Special

Premises

Primary Beneficiary

Principal

Promise

Promisor

Promissory Note

Property

Provision


Q, R
R

Remedies

Rent

Representative, Medicare

Residence

Residential Lease

Revocation


S, T
S

Secondary Agent

Seller

Skilled Nursing Facility

Skilled Services

Social Security

Social Security Administration

Special Power of Attorney

Statute

T

Tenant

Term

Terminal Condition

Testator


U, V, W, X, Y, Z
U

Uniform Anatomical Gift Act

V

Void

Voidable

W

Warranty

Will

Will, Living

Will, Simple

Witness


Introduction to Personal Advocate for Windows

Welcome to Personal Advocate for Windows--the software that helps you attain maximum results using the written word right on your computer screen. The point-and-click Windows environment makes Personal Advocate versatile and easy to use. With very little setup required, you'll be producing customized documents in no time.

You will create professional documents that are well-written and authoritative, resulting in the kind of action you desire. The documents are presented in manageable sections, so you can focus on one issue at a time. To make the process even easier, Personal Advocate can enter basic personal information whenever it is appropriate.

The intuitive pull-down menu format guides you through the document creation process--every command you need is listed right on the desktop. Shortcut keys and tool bar buttons provide additional options for operating the program. When you've finished entering data, the program even checks to make sure no required information has been missed!

In addition to this program operation, Personal Advocate has an online Expert Guide providing descriptions and explanations on all the documents available. Hints are displayed on the desktop to assist with data entry.

For more information see:

Getting Started

Navigating the Desktop


Getting Started

The following topics outline items you may wish to review before producing any documents. Familiarizing yourself with the basic operations and tools will ensure your document production is done in the most timely manner.

Navigating the Desktop
To learn the fundamentals and the various components of the Personal Advocate desktop, click on the button pictured here.

Menu Options
To view a summary of the options available on the menu bar, click on the button pictured here.

Tools
Personal Advocate has tools you can access at any time during document production to make your task easier and complete. Click on the Tools button to learn more about these.


Navigating the Desktop

The basic components of the Personal Advocate desktop are included in the following illustration. You can click on an area to pop-up quick information about the selection. The topics following the illustration provide more information on the desktop elements.

For more information see:

Menu Options

Tool Bar Options

Address Manager

Working with Documents


Tool Bar Options

You can access many Personal Advocate program features through special buttons on the tool bar rather than selecting the options on the menu. For example, clicking on the first button allows you to open a document. Clicking on a tool bar button pictured here with your mouse pops up a description of its function and you can jump to a main topic by clicking on the underlined word(s) in the description.


New

Opens the New dialog where you can select the Personal Advocate document you want open on your desktop.


Open

Opens a previously saved document.


Save

Saves the document you have open on your desktop.


Preview

Preview the contents of the document you have open on your desktop. The Preview window allows you to see the document as it will appear when it is printed.


Print

Print the document you have open on the desktop.


Address

Opens the Address Manager where all your personal information records and address books are stored.


Verify

Verify the contents of the document open on the desktop to ensure its completeness.


Section

View a list of sections within the document that is open on the desktop.


Previous/Next

Move to the previous or next section within a document that is open on the desktop. If a section is not available for viewing, the button will be inactive.


Guide

Open the online Expert Guide for online assistance with selecting the appropriate document and to access background information from the experts before you prepare a document.


Summary of Menu Options

Selecting any of the options on the menu bar produces a pull-down menu listing choices for the option selected. These pull-down menus provide easy access to program features. Similar or related program features are grouped together on a menu. For example, most of the functions you'll use to work with documents are on the Documents menu.

You can access the menu bar menus using your keyboard or a mouse. To select a Main Menu option using your keyboard, press the Alt key plus the menu's underlined pick letter. To select a menu bar option with your mouse, simply click on the desired option. Note that the menu bar is not always active, but it is always displayed.

Click on a menu bar option pictured here to jump to the related menu option topic.

Additionally, when you have a document open on the desktop, a Section menu option will be visible on the menu bar. The various sections of the open document are listed on the menu and clicking on a menu option moves you to that section.

For more information see:

Tool Bar Options

Navigating the Desktop


File Menu

This menu provides options allowing you to create and manipulate document files. The following options are available on the File menu,

New
Opens a new document. When you select this option, a New dialog appears where you can select the category and type of document you need.

Open
Opens an existing document that you've already created in Personal Advocate.

Close
Closes the current document window. If you select Close for a previously saved and edited document, or an unnamed doucment, you will be asked if you want to save the document. You can also close documents using the document Control-menu box.

Save
Saves any changes made to the current document. If you are saving a document for the first time, the Save As dialog appears (see below).

Save As
Allows you to save the current document and give it a name. You can use this option to save a document for the first time or to make a copy of an existing document. Copying documents is a quick way to create a document for another person. .

Preview
Shows you how the current document would look if printed. From document preview, you can change the font of your document, modify the display attributes, zoom in or out of the document, or jump to other pages in the document. You can even print from within the preview feature if you want.

Print
Prints out the current document. From the Print dialog, you can modify any of the following before printing: printer setup, the document's font, and other print options.

Print Options
Select options for the format of your printed document, including line spacing, printing to letterhead, and printing notes attached to your document.

Print Setup
Defines the printer to which you will print your documents. You can change printers, install a new printer, set the page orientation, or modify the printer settings.

Exit
Exits the program and returns to the Windows Program Manager.

For more information see:

Navigating the Program

Summary of Menu Options


Exiting the Program

To exit the Personal Advocate desktop, do ONE of the following,

*	Select Exit on the File menu

*	Press Alt+F4

*	Use the Control-menu box.

Do NOT use Ctrl+Alt+Del to exit the program. Doing so may cause you to lose information. It may also cause any other applications you may be running under Windows to lose data. Also, make sure you exit the program and Windows before turning off your computer.

For more information see:

Saving Documents

Navigating the Program

Summary of Menu Options


Edit Menu

The options on the Edit menu allow you to manipulate text within a document. These options are only available when you are working with an open document and with the text you have entered.

To use the Cut and Copy features, you need to select (highlight) text in order to activate these menu options. The available options are listed below. For more information about a particular option, click on it.

Undo

Cut

Copy

Paste

For more information see:

Navigating the Program

Summary of Menu Options

Saving a Document as a Text File


Document Menu

This menu includes several document-related functions, such as entering personal information,  finding text in a document, moving around the different sections available for a document, and writing/viewing field notes. The following outlines each of the options available on this menu.

Address Manager
Use this option to access the lists containing names and addresses and to record the names and addresses of people (including yourself) that you will use when creating your documents. You can specify a default record (typically for yourself) so that each time you open a new document, your name and address are automatically pasted into the document. You can also select other addresses from Personal Advocate, and personal information records you have created, to paste into documents where appropriate.

Find Text
Opens the Personal Advocate search feature you can use to locate text you've typed into your document. You enter the text you wish to search for and select other search options.

Repeat Find
Repeats the last search you performed, based on your previous search criteria.

Section List
Use this option to review the sections included in a document. Both the required and optional sections are listed. You can go to a specific section or you can include and/or exclude optional sections as needed.

Next Section
Use this option to jump to the next section of a document.

Previous Section
Use this option to return to the previous section of a document.

Finalize Documents
Opens a dialog where you can verify the contents of the current document; view signing and safekeeping instructions for the current document; and display a preview of how the current document will look when it is printed.

Write/View Note
Use this option to write or view a field note to clarify or explain information in a field without having that information print on the actual document.

For more information see:

Navigating the Program

Summary of Menu Options


Section Menu

The Section menu is only displayed when a Personal Advocate document is on the desktop. It's options provide easy access to the various sections in a document, and you can use the options to move, or "jump" to other portions of the document. Clicking on an option takes you directly to that section.

The menu options adjust with every document, depending on the number of sections and the name(s) of the section(s).

For more information see:

Navigating the Program

Section List

Moving in Documents


Section List

The documents in Personal Advocate are divided into sections, based on the logical organization of the document information. The Section List feature allows you to review the required and optional sections in a document, and to include and exclude the optional sections of your choice.

To access the Section List for a document you currently have open, select Section List on the Document menu (or press F7). The Section List dialog opens listing all of the document's sections by descriptive title in the order they appear in the document.

Scanning a Document's Sections

Sections are listed in the Section box on the left side of the dialog; a description of the highlighted section appears in the Section Overview box at the right side of the dialog. Required sections are automatically preceded by a check mark and are dimmed in color in the Section List. Because required sections are necessary for your document to be complete, you cannot exclude a required section from your document.

Viewing a Specific Document Section

To view a particular section, highlight the section in the Section List, then click on the Goto button (or simply double click on the desired section). That section will appear on the the desktop. To return to the Section List feature, reselect Section List on the Document menu (or press F7 again).

For more information see:

Document Menu

Moving in Document Windows

Entering Data in Documents

Previewing a Document


Options Menu

Use the Options menu to modify certain features to suit your personal preferences and needs. You can turn the tool bar, the status bar, and the Hint pane on and off. In addition, you can set several other program preferences. The following options are available on this menu,

Tool Bar
This option allows you to turn the tool bar display on and off.

Status Bar
This option allows you to turn the status bar display on and off.

Show Hints
This option opens a submenu where you can choose to,

*	Display the hints above the document window.

*	Display the hints below the document window.

*	Turn the Hint pane off and on.

Preferences
This option allows you to enable or disable certain helps and prompts.

For more information, see:

Navigating the Program

Summary of Menu Options


Preferences

You can customize Personal Advocate for your system and for each work session by choosing to enable or disable certain program helps and prompts. If you're cautious, you'll want to be reminded of each action taken by the program, but if you find the reminders annoying, you may choose to turn them off.

You can choose as many "settings" as you like. (Select a settings option by clicking on its check box.) Click on an option listed here for a brief description of the feature.

Disable "Personal Information Browser" prompt at startup

Confirm dialog for "Default Personal Information"

"Quick tips" helper windows in Personal Information

Start Help with right mouse button while document is open

For more information see:

Options Menu

Personal Information Records


Tools Menu

The Tools menu provides access to two convenient Windows tools and any other tool applications you may wish to setup and access on the menu (see the topic Tools Menu Setup). Your options on the Tools menu are,

Calculator--This option accesses the Windows calculator. Use this option to compute simple calculations without leaving the program. See your Windows manual for more information.

Notepad--This option accesses the Windows Notepad. You can use this option to modify the fixed text of a document or to record notes and information for future reference. The Notepad operates like a word processor, so you can manipulate text in a number of ways. Once a Notepad file is saved, you can retrieve its contents later, or you can open another Notepad file to record new notes.

You can open the Notepad--and any Notepad files you've saved--from most program locations (unlike Notes which can only be accessed from the field within the document where they were entered). See your Windows manual for details on using the Notepad, or select the Contents option on the Notepad Help menu.

Tools Menu Setup--opens a dialog where you can customize the Tools menu to access other applications directly from the program.

For more information see:

Personal Advocate Tools

Navigating the Program

Summary of Menu Options

Preferences


Personal Advocate Tools

You may find it handy to have various tools easily accessible to you on the Tools menu as you work with the documents in Personal Advocate. A notepad and a math calculator are already set up for you to use, and you'll probably want to access other applications now and then (such as your word processor) as you work with your documents in Personal Advocate.

To do this, you simply add options to the Tools menu from within the program. See the topic, Tools Menu Setup for complete instructions on adding additional tools.

For more information see:

Tools Menu

Navigating the Program

Summary of Menu Options


Tools Menu Setup

To add an application to the Tools menu,

1.	Select Tools Menu Setup on the Tools menu.

2.	In the Tools Menu Setup dialog that appears, click the Add button.

3.	In the Browse dialog that appears, select the directory and application you want to add using the File Name, Directories, and Drive selector boxes. When you've located the correct application, click OK in the Browse dialog.

4.	The Tools Menu Setup dialog returns where the new application now appears on the Tools Menu Contents list. If you want to change the application's location in the list, highlight the application name and use the Move Up and Move Down buttons to reposition the option on the list.

5.	To assign a hotkey for keyboard access, insert an & (ampersand) before the desired character within the application's name.

6.	Repeat Steps 2-5 for each additional application (up to eight) you want to add to the Tools menu.

When you are finished adding options for the Tools menu, click OK on the Tools Menu Setup dialog. The new options will appear on Personal Advocate's Tools menu.

For more information see:

Tools Menu

Saving Documents as Text Files


Window Menu

The options on this menu allow you to arrange your open document windows, arrange the icons for your minimized document windows, and jump to another open document. Click on an option for an explanation.

Cascade

Tile

Arrange Icons

Close All

For more information see:

Navigating the Program

Summary of Menu Options


Help Menu

There are several online help options to ensure that you take full advantage of the program. All of these help options are available on the program's Help menu. Available options include,

Contents
Provides assistance with operating the program.

How to Use Help
Includes instructions for using the online Help systems.

Expert Guide
Provides information on the specific documents in Personal Advocate.

Glossary
Contains a complete list of terms you'll need to know when selecting and completing the various documents available in Personal Advocate.

Product Support
Contains details on product registration and on contacting Parsons Technology for Customer Service, Technical Support, or to purchase products.

About Personal Advocate
Lists the program version and presents the team who worked to bring you Personal Advocate.

For more information see:

Navigating the Program

Summary of Menu Options

Product Support


Selecting Documents
Working with Documents

Personal Advocate provides over 40 documents you can customize for your own personal use and the extensive online help system and hints provide expert assistance any time, so you can complete your documents. Personal Advocate's documents have been organized into categories to make selection easier. For detailed information on all the documents you can create, consult the online Expert Guide, accessible on the Help menu or by pressing Ctrl+F1 from most program locations.

Click here for details on opening a document.

Click here for instructions on entering data in a document

Click here for details on moving around in a document.

Click here for instructions on finalizing your document once you've entered all the pertinent information.


Opening Existing Documents

To open an existing document,

1.	Select Open on the File menu.

2.	When the Open dialog box appears, highlight any document. (Note the description of the document that appears in the File description box in the lower portion of the Open dialog.)

3.	Click OK to open the document.

You can have more than one document open at a time. The number of documents that can be open at one time depends on the memory capacity of your computer.

For more information see:

Entering Personal Information

Opening New Documents

Selecting Documents


Opening a New Document;Documents, Opening New;New Document, Opening;
Opening a New Document

To open a new document in Personal Advocate,

1.	Select New on the File menu.

2.	On the New dialog that appears, select the category of document you want to create from the Category box on the left side of the window. A list of documents is displayed in the Document display area.

3.	Highlight the document you want on the Document list on the right by clicking on it. You can view a description of that document in the Description box below the Document list. Click OK (or press Enter) to open the document window.

4.	The document window opens prompting you to begin entering your data.

To open a document you've previously saved, see the topic Opening an Existing Document.

For more information see:

Data Entry Procedures

Searching for Text in a Document

Saving a Document

Viewing Document Windows


Entering Data in Documents

Entering information in Personal Advocate's documents is similar to filling out a form. The program guides you through the various sections of the document prompting you to supply information in the appropriate blanks (referred to as fields)

Documents are divided into many sections, based on the logical organization of the document. A check box  appears at the top of each section where you can mark the sections you want to include in your document. If a section is required, it will already be marked for you and you won't be able to unmark it. (See the section Adding Optional Information that follows.)

Filling in the Blanks

The fields in a document are where you'll enter your own information. Some fields (like names and addresses) may already contain information from your default personal information record. Enter data into a document's fields as you would in any other window, noticing that some fields accept only certain characters (for example, zip code fields accept only numbers). The Hint pane tells you what data to enter in each field.

Some fields also have instructional text within brackets. This information is for reference only and will not be printed with the document. In some templates, you cannot highlight and enter data into certain date and signature fields. These must be completed by hand on the day the document is signed (frequently before a notary public or witness).

Adding Optional Information to a Document

Some sections contain check boxes and radio buttons you can use to select optional information to include in your document. Use the spacebar or your mouse to select a check box or radio button. Occasionally, you must select a check box before you are able to enter other information. After you enter data, you can return to a previous section and make changes. Be sure to return to the first field containing information you want to edit since the data may transfer forward to other document locations.

Accessing Other Document Sections

After you've entered all the necessary information in a particular section, you can use any of the following to go to the next section,

*	Click the [image] button at the bottom of a document window.

*	Click the [image] button on the tool bar.

*	Press Alt+X.

Depending on your entries and choice of optional sections, the program takes you to additional screens.

Finalizing Your Documents

When you reach the end of a document and there are no more sections to complete, the Finalize Document dialog appears presenting a number of options. Follow the instructions in the dialog to ensure your document is complete.

For more information see:

Viewing Document Windows

Attaching Notes

Searching for Text in a Document

Pasting Personal Information into a Document

Saving a Document

Previewing Documents

Printing Documents

Opening Existing Documents

Entering Data in Documents


Moving in Documents
Moving Within Documents

Many documents are lengthy in nature, containing several sections, while others may only include one or two sections. Many contain a large amount of text that cannot be viewed in its entirety in the document viewing window. You can easily move from one section or window in a document to another, or return to a section or viewing window with a minimum of effort.

Options available to help you move through your document with ease are,

Section List - You can move to various sections in a document by selecting the Section List option on the Document menu, or by clicking on the [image] tool bar button. In the dialog that opens, you can review a brief description of the sections in the document, then move to a section by highlighting it and clicking on the Goto button.

Section Menu - The various sections of a document are displayed as options on the Section menu. You can click on an option to move to that particular section in your document.

Viewing Section Windows -You can move to the next portion of a section within a document using the arrow keys near the bottom of the viewing window, or move to other sections using the [image] or [image] buttons on the tool bar.

Searching for Specific Text - You can move in a document and locate specific text you've entered by using the Find Text option on the Document menu. For more information on conducting a search, click on Searching for Text.

For more information see:

Viewing Document Windows

Section List

Section Menu


Viewing Document Windows

When you access a new or existing document, a document window opens on the desktop. You can have many documents, and thus many windows, open at the same time. The first window you open is automatically active (meaning it includes a blinking cursor and is available for use) until you close it or activate another window. Until you name the document, "Untitled" appears on the title bar of the document window. Once you have named and saved the document, the title bar will change to reflect the file name.

For more information see:

Navigating the Desktop

Moving in Documents

Pasting Personal Information in a Document


Finding Text

Personal Advocate has a feature you can use to quickly locate text you've entered in a document. It even takes you directly to the screen in the document where the specified text is located.

To use the Find feature,

1.	Choose Find text on the Document menu (or press F3).

2.	On the Find Text dialog that appears, enter the word or phrase you wish to search for (up to 25 characters). You can insert spaces or other punctuation marks as appropriate.

NOTE: If you've used the Search feature previously, you can click the down arrow beside the Search For field to view a list of your previous search descriptions.

3.	Select the appropriate Search Options,

Match Upper/Lower Case--Searches for the text EXACTLY as entered.

Search Attached Notes--Searches all notes you've attached to any document fields.

Ignore Protected Text--Skips any text in the document you are not able to enter or change.

4.	Select the Search Direction. Choose Up to search from your current location back to the beginning of the document. Choose Down to search from your current location to the end of the document.

5.	Click the Search button to begin searching for the selected information.

The program will take you to the first screen containing the specified word or phrase. To repeat the search, reselect the Repeat find option on the Document menu. (The search criteria defaults to the last entries made, so you can click the Search button again to repeat the action.)

NOTE: If the selected word or phrase could not be found, a dialog will appear where you can cancel the search or click the Options button to change your search criteria.

For more information see:

Document Menu

Moving in Document Windows

Viewing Document Windows


Attaching Notes

As you enter data into fields in a document, you may want to save additional information regarding your entries. Personal Advocate allows you to attach notes to a field in a document window much like you would jot notes in the margin of a paper document.

To attach notes to a document field,

1.	Highlight any field--except check boxes or radio buttons .

2.	Select Write/View Note on the Document menu (or press Ctrl+W).

3.	When the Write Note dialog box opens, enter your note text. To erase the note, click on the Clear button.

4.	When you finish entering the note, click OK to save your entries and return to the document window. To exit without saving, click Cancel.

Once you attach a note to a field, the word "NOTE" appears in the middle of the status bar when that field is highlighted. To retrieve the note later, highlight the field and select Write/View Note on the Document menu again.

For more information see:

Printing Notes

Searching for Text in a Document


Entering Personal Information

The Personal Information feature simplifies document creation by storing personal details about you and other people you want to include in your documents (like your spouse, children, or friends). You can create the address records by entering the name, address, and other applicable information about each person in the Personal Information dialog. Then, as you create a document, you can call up the Personal Information feature and paste selected address information (also called a record) into your document. This saves you time and reduces errors since you won't be retyping information over and over.

Accessing the Personal Information Feature

You can access Personal Information by,

*	Clicking the [image] button on the tool bar and selecting the Personal Information button in the Address Manager dialog.

*	Choosing Personal Information on the Document menu. The Address Manager dialog will open where you can click on the Personal Information button.

*	Pressing F2 from most program locations.

In the Personal Information window that opens, you can add new records and work with existing ones. To help you use the Personal Information feature, Quick Tips appear above the Personal Information dialogs providing information on what to enter in each field.

Automatically Inserting Your Name into Your Documents

You can specify a default Personal Information record, usually for yourself, so that whenever you open a new document, information from the default record is automatically pasted into the document (where applicable). You can create both individual and business personal information records to suit your needs.

For more information, see:

Adding a Record

Specifying a Default Record

Pasting Personal Information into a Document

Modifying a Record

Copying a Record

Saving a Record

Deleting a Record


Adding a Record

To add a personal information record, open the Personal Information feature in the Address Manager (via the Document menu, the tool bar, or by pressing F2), then follow these steps,

1.	On the Personal Information window that appears, click the New button to enter a new record.

2.	Choose the address classification (Individual or Business) in the Add Personal Information dialog that appears by clicking on the appropriate button.

3.	In the Information dialog that appears next, enter the appropriate information for each field. The Quick Tips displayed on the desktop provide information on what to enter in each field. You can use your mouse (or the Tab key) to move to the next field. Use the scroll buttons, where available, to choose from a list of options.

4.	Click on Notes to record additional information relating to any field of data. (This information is not pasted into documents and may be viewed only from this field.)

5.	When you finish entering the information, click OK (or Tab to highlight the OK button and press Enter) to save the record, close the Information dialog, and return to the Personal Information window.

Click the Close button to exit the Personal Information window at any time and return to the Personal Advocate desktop.

For more information, see:

Specifying a Default Record

Pasting Personal Information into a Document

Modifying a Record

Copying a Record

Saving a Record

Deleting a Record

Entering Data in Fields


Specifying a Default Record

Personal Advocate designates the first Personal Information record you enter as the "default" record. When you create any new document, the program inserts information from this record into the appropriate fields in the document. The first record you enter in the Personal Information window is automatically assigned as the default record and identified in the Default Personal Information box that appears at the top of the Personal Information window. You can change the default record at any time.

Changing the Default

To change the default personal information record,

1.	Highlight the record to be used as the default from those listed on the Personal Information window (click on it with your mouse or use the arrow keys to highlight it and press Enter).

2.	Click on the button labeled, Change Default Setting. The new selection will be displayed in the default display area.

Removing the Default

You can also choose NOT to specify a default record. In this case, the program will not insert the personal data automatically in new documents. To remove the default designation, highlight the current default record and click on the Change Default Setting button (or press Tab to highlight the button and press Enter). Later, you can mark a new default record or choose the original again.

For more information, see:

Adding a Record

Pasting Personal Information into a Document

Copying a Record

Saving a Record

Deleting a Record

Modifying a Record


Modifying Records

Personal Information records contain basic data used by Personal Advocate to complete certain fields in a document. These records are easily modified to reflect changes or for additional information.

To modify a Personal Information record,

1.	On the Personal Information window, double click the record to be modified or highlight it and click Edit.

2.	The Information dialog box opens displaying the record's current information. Enter any changes. (For help on entering data, see the topic Entering Data in Address Fields.)

3.	Click OK (or Tab to highlight the button and press Enter). Your changes are saved and you are returned to the Personal Information window.

For more information, see:

Adding a Record

Specifying a Default Record

Pasting Personal Information into a Document

Copying a Record

Saving a Record

Deleting a Record


Saving a Record

Once you have completed the fields on the Individual or Business Information dialog, click OK or press Enter to save the record. The new record will appear in the Personal Information window in alphabetical order by the name of the person for whom it was created.

For more information, see:

Adding a Record

Specifying a Default Record

Modifying a Record

Pasting Personal Information into a Document

Copying a Record

Deleting a Record


Copying a Record

If you want to create a new Personal Information record similar to an existing one, you can duplicate the existing record's data and create a new record with the same entries. This feature is handy for entering individuals residing at the same address or employees of the same company, for example.

To copy a record,

1.	On the Personal Information window, highlight the record you wish to duplicate.

2.	Click on Save As (or Tab to it and press Enter).

3.	When the Add Personal Information dialog opens, choose Individual or Business. The relevant data is copied into the new record. (Note: You can copy data from a business record into a new individual record and vice versa.)

4.	Modify the data as needed, then click OK to save the record.

After the copy process is complete, Personal Advocate returns you to the Personal Information window. The copied record appears in alphabetical order by name on the list.

For more information, see:

Adding a Record

Specifying a Default Record

Modifying a Record

Pasting Personal Information into a Document

Saving a Record

Deleting a Record


Deleting a Record

To delete a record listed on the Personal Information window,

1.	Highlight the record you want to delete. (Click on it with your mouse or use the arrow keys.)

2.	Click on Delete. A warning box appears asking you if you're sure you want to delete the record. Click Yes to proceed, or No to cancel.

If you delete the default Personal Information record, the default will be left unassigned until you designate another default record.

Note: Even if you delete a record, that information still remains in any documents you created previously.

For more information, see:

Adding a Record

Specifying a Default Record

Modifying a Record

Pasting Personal Information into a Document

Copying a Record

Saving a Record


Pasting Personal Information

If you have a default record selected in Personal Information, it will automatically be pasted in any From field in a new document you open on your desktop. If you have not indicated a record as the default, you can paste a record from Personal Information into any From field or you can replace any default information with a different Personal Information record paste another Personal Information record over your default data. You may want to perform a paste when,

*	You do not have a designated default record or the default record that transfers is not appropriate for the creator of the document.

*	You want to insert data for a person other than the creator of the document.

To paste a Personal Information record,

1.	Access Personal Information from the appropriate From field in a document window by pressing F2 (or clicking on the Address tool bar button) and selecting Personal Information in Address Manager. Note that you must access Personal Information from the first field designated for the document creator's name and address so that the new record will replace appropriate fields throughout the document.

2.	When the Personal Information window opens, highlight the desired record from which information will be pasted. A message dialog will open asking you to verify the selection.

3.	Click on the Paste button to transfer the data.

For more information see:

Pasting Addresses in Documents

Adding a Record

Specifying a Default Record

Modifying a Record

Copying a Record

Saving a Record

Deleting a Record


Finalizing Documents

When you reach the end of a document, the Finalize Document window appears presenting options available for finalizing your document. As you complete each step listed in the dialog, Personal Advocate inserts a [image] before that option so you know what's left to do. After completing all the steps, you are ready to print your document.

To finish your document you should,

Verify the document to ensure it contains all the necessary data. For details on verifying a document, click the Verify button on the left.

Read the signing instructions. For details on signing your document, click the Signatures, etc. button pictured on the left.

Use the Safekeeping option to record where you plan to store the document and any other pertinent details. For details on safekeeping your document, click the Safekeeping button pictured on the left.

Preview and proofread the document's text. For details on previewing a document, click the Preview button pictured on the left.

When you are ready to generate a hard copy of your document, you can click the Print button in the Finalize Document dialog. For more information on printing, click the Print button pictured on the left.

To access this Help topic, click the Help button in the Finalize Document dialog. For information on using Help, click the Help button pictured on the left.

Changing a Document's Fixed Text

If you would like to make minor changes in the fixed text of the document (that portion you cannot alter in the program), you can save the document as a text file. You can then edit the file using your word processor or the Windows Notepad (accessed from the Tools menu by choosing the Notepad option). When you are finished making changes, print the document using your word processor or the Notepad (use the application you used to make the changes.) For further details, click Saving a Document as a Text File.

For more information see:

Printing a Document

Previewing Documents

Signing Your Documents

Safekeeping Your Documents


Previewing Documents

The Preview feature lets you see your document as it would look printed at any point during your work session. Preview saves time by enabling you to view your work in its printed form without actually printing. You can use the preview feature at any time while creating or editing a document; however, you cannot enter or edit data while previewing a document.

To preview a document you currently have open, do one of the following,

*	Choose the Finalize Document option on the Document menu, then click the Preview button in the Finalize Document dialog.

*	Click the Preview button on the tool bar.

A message appears as Personal Advocate builds the document data, then the preview screen opens. The Preview dialog displays the document with all required sections and any selected optional sections. Preview text appears in two colors so you can distinguish your data entries from the actual document text. View the entire document using the scroll bars at the side and bottom of the window.

For more information see:

Finalizing Documents

Printing Documents

Verifying Documents

Signing Documents


Verifying Documents

The verify process searches a document for missing data entries in any required or checked optional sections. Verification is a good way to ensure your document contains all the necessary data. You will most likely perform this process when you reach the end of the document.

NOTE: You do not have to verify a document before previewing or printing it. In some cases, you may choose not to verify. For example, if you want to create a form document, that document should contain incomplete data entries that you can complete away from your computer.

To verify a document you have open on the desktop, do one of the following,

*	Choose Finalizing Document on the Document menu, then click the Verify button in the Finalizing Document dialog.

*	Click the Verify button on the tool bar.

A Verify message box appears as Personal Advocate checks the document. If incomplete data is found, a Verify dialog appears notifying you of the omission. The cursor appears on the field in question where you can enter the appropriate information. (Note that the Verify dialog remains open, and you can move it to view more of the document, if needed.) To resume verification, click the Continue button on the Verify dialog (or press F5). The program notifies you when all sections have been checked.

For more information see:

Finalizing Your Document

Printing Your Document


Safekeeping Your Documents

You should always make a copy of any document produced in Personal Advocate and provide for it's safekeeping. It is highly recommended that you have some sort of fireproof box or cabinet that can be locked for storing important documents, correspondence, records, etc.

You can also choose to attach an additional page to your document that records safekeeping information including dates, preparation notes, storage and summary or review information for the document. To access the safekeeping section for a document you currently have open on the desktop,

*	Choose the Finalizing Document option on the Document menu. In the Finalize Document dialog that opens, click on the Safekeeping button.

*	When the Safekeeping section opens, click the first check box and complete the appropriate fields.

When you are finished, use the document Control-menu box to close the Safekeeping information and return to your document.

For more information see:

Signing Your Documents

Verifying Your Documents

Previewing Your Documents


Signing Your Documents

In order for any piece of correspondence to be effective, your original signature or initials should be included in the signature line near the end of a document, or somewhere within the document, depending on the nature of the document. Additionally, some documents may require or merit the signature of a Notary Public, or other witness, to verify your signature and/or the validity of the document.

You can record signature information (dates or other notations and circumstances) in the Safekeeping attachment, available by clicking on the Safekeeping button in the Finalize Document dialog.

For more information see:

Verifying Your Documents

Previewing Your Documents

Safekeeping Your Documents


Saving a Document

To save a new document that is open on the desktop,

1.	Choose Save on the File menu.

2.	When the Save As dialog opens, enter a valid DOS filename (up to 8 characters). Note that the Document box in the Save As dialog lists all Personal Advocate documents previously saved in the current directory. Each Personal Advocate document is automatically given a .PAW extension.

3.	If necessary, select an alternative drive and directory where you want to save the document file.

4.	Click OK (or press Enter) to save the document file.

Updating and Copying Previously Saved Documents

If you continue to enter or modify data in a saved document, reselect Save to overwrite the existing version with the edited one. To save the edited version as a new file and keep the existing one intact, select Save As on the File menu instead, and assign a new name for the edited version using the same steps as above.

Saving Documents to a Text File

You can also save a file as a text file for use or editing outside of Personal Advocate (using the Notepad or your word processor). See Saving a Document as a Text File for further details.

NOTE: If you open a document window and then try to close it without saving, you will be prompted to save the file if one of the following occurred: 1) you entered or pasted data, 2) the program transferred the default Personal Record to the document, or 3) you selected an optional section.

For more information, see:

File Menu

Selecting Documents

Copying a Document

Saving a Document as a Text File

Printing a Document


Copying Documents

You can copy any existing document you have created in Personal Advocate. For example, you might copy a letter you created for yourself and edit it for your spouse.

To copy a document,

1.	Open the document you wish to copy.

2.	Select Save As on the File menu.

3.	Enter a new file name for the document and click OK.

4.	The new document opens on the desktop and you can edit it as needed. You can save this new file using Save on the File menu.

For more information, see:

Opening New Documents

Opening Existing Documents

Saving a Document


Printing Documents

Before printing any documents in Personal Advocate, you'll need to identify the printer you plan to use for printing. By default, Personal Advocate uses the default printer you have set up in Windows. But you can select another printer from the list of printers you currently have installed in Windows. Click on Print Setup for more information on setting up your printer.

To print a document that is open on the Personal Advocate desktop,

1.	Choose Print on the File menu (or click on the Print tool bar button) to open the Print dialog.

2.	Designate the Print Range, the number of Copies, the Quality of the printout, and whether or not to Collate Copies.

3.	Click on OK.

NOTE: The Print dialog box shows the printer that is currently selected. To choose another printer, use the Print Setup option on the File menu.

For more information see:

Finalizing Your Document

Previewing a Document

Print Options

Printing Labels and Envelopes


Print Options

Personal Advocate lets you print your documents in a number of formats. You can access the Print Options on the File menu. In the dialog that opens, you can select any or all of the options presented by clicking on a Settings option to mark the check box, or Tab to the option and press the spacebar.

Your print options are,

*	Printing your document with text that is double spaced. This allows space on drafts for editing and adding text.

*	Printing a document that is adjusted for pre-printed letterhead paper.

*	Printing your document with **DRAFT** appearing near the top of every page. This is particularly helpful if you are asking someone else to read the document and make comments. Applying this option makes it obvious that you are still working on the document.

*	Printing a document with blank lines appearing where text needs to be entered. This is handy when you want to work on the document away from your computer.

*	Printing a document with the field notes attached to it. The notes appear on an additional page, separate from the document.

For more information see:

Printing Documents

Setting Up Your Printer

Finalizing Your Document

Previewing a Document


Setting Up Your Printer

By default, Personal Advocate uses the default printer you have set up in Windows. You can, however, select another printer from the list of printers you currently have installed in Windows.

Selecting Print Setup on the File menu (or clicking on the Setup button on the Print dialog) opens the Print Setup dialog where you can change the selected printer, and select options for paper orientation, size and source, and/or access Windows print options.

1.	If the default printer listed is not the one you want, click Specific Printer to activate the text box. Click the down arrow and select a printer from the current list. (To install additional printers, see your Windows manual.)

2.	In the Orientation box, choose Portrait to print to a vertical or upright page. Click on the Landscape radio button to print to paper in a horizontal position.

3.	Choose the paper size and source by clicking on the scroll button to display a list of options, and then click on the item you want.

4.	Click the Options button to specify other Windows printing options. The choices available will vary based on the printer you have selected. For more detail on these options, open the Windows help for this dialog by clicking the Help button on the Options dialog.

For more information see:

Printing a Document

Printing Labels and Envelopes

Getting Started

File Menu


Printing Labels and Envelopes

You can select addresses in Personal Advocate and print them in label or envelope format or any other format available in Address Book for Windows. You can select just the address you have entered in a current document, or the records included in an entire address book and print them in the available formats.

To print address information in Address Book,

1.	Open the Address Manager by clicking on the Address tool bar button (or press F2).

2.	Click on the Address Book button in Address Manager. The Address Book desktop opens on your screen. If you have a document open on the Personal Advocate desktop, the address record will automatically be displayed in Address Book.

3.	Select Print on the Address Book File menu. In the Print dialog that opens, use the drop down lists and radio buttons to make your selections for printing. Note that the currently selected font is displayed near the bottom of the dialog. To change the Font selection, click on the Change button to access the Font options dialog.

Selecting Other Addresses in Personal Advocate

To select additional or other addresses in Personal Advocate for printing in Address Book,

1.	Select Open on the Address Book File menu. A File Open file selector dialog opens where you can indicate the path (drive, directory, etc.) for your Personal Advocate address files. Make your selections and click OK to return to the Address Book desktop.

2.	To print the entire list, select Print on the Address Book File menu. To print selected addresses, highlight the address records in the list that you want to print and select Print on the Address Book File menu.

3.	In the Print dialog that opens, make selections using the drop down lists and marking the appropriate radio button.

For more information see:

Printing a Document

Setting Up Your Printer

Address Book


Printing Field Notes

To print any field notes you have attached to a document that is open on the desktop,

1.	Select the Print Options menu option on the File menu. In the Print Options dialog, click on the check box preceding Print Field Notes in the Settings list. Click on OK to close the dialog.

2.	Select the Print option on the File menu. In the Print dialog that opens, select the Range option in the Print Range portion of the dialog and enter the page number of the last page of the document. This is the page that includes your Field Notes. Click OK to print the page.

NOTE: If you are printing the entire document, you can select the All option in the Print Range portion of the dialog.

For more information see:

Printing a Document

Setting Up Your Printer


Troubleshooting

If you are having a problem operating Personal Advocate, there are a variety of options available to help you resolve your difficulty. To begin, click here and read the Trouble Shooting Procedure topic which includes a list of steps you should follow to resolve any problem you may have.

The Problem Report topic includes a form you should complete BEFORE contacting Parsons Technology's Technical Support Department in the event you are unable to resolve your difficulty and need further assistance.

For more information see:

Technical Support

Customer Service

Product Support


Trouble Shooting Procedure

Whenever you encounter a problem with the program, or have a software related question, follow this procedure.

1.	Access Personal Advocate's online Help (F1). This system presents up-to-date operational information and is often context sensitive, reflecting a topic related to your current location and function.

2.	Refer to the contents and index in the Personal Advocate User's Guide you received with your program to locate information about the topic causing your problem.

3.	Refer to the README file included on your program setup disk. This file contains current information about the program. Just double click on the README icon that was generated when you installed the program.

4.	Use an automated service (such as CompuServe, or GEnie) to get help. See the When You Need Help section at the front of your User's Guide for details.

5.	If you still cannot resolve your problem, fill out the Problem Report Form and contact Parsons Technology's Technical Support Department. Filling out the form will save you time on the telephone and is especially helpful if you cannot be at your computer when you call. A technician may ask you to send this form to Parsons Technology.

For more information see:

Customer Service

Registering Personal Advocate

Help Menu

Product Support


Product Support

Registered customers receive free technical support for current versions of all our products. We offer phone support that is best used for getting you up and running. If you need in-depth or on-going support, we suggest you use CompuServe and other online services.

See the topic Technical Support for more information on how to contact us for support and to replace defective disks.

If you are having trouble operating the program, see the topic, Troubleshooting Procedure.

For more information see:

Customer Service

Troubleshooting


Saving a Document as a Text File

If you want to make minor changes to the fixed text of an Personal Advocate document, you can save it as a text file for use or editing in another program (for instance, using the Windows Notepad or your word processing program).

To save a document as a text file,

1.	Open the document to be saved.

2.	Select Save As on the File menu.

3.	Enter a name for the file on the Save As dialog.

4.	Click the down arrow on the File Type field and select " Text w/o CR (*.TXT)." Click OK to save the file.

Open the file in the Windows Notepad or your word processor to edit it. When you have made the necessary changes, you can print the modified document directly from the Notepad or your word processor. (Use the application you used to edit the text file.)

For more information, see:

Saving a Document


Addresses
Address Manager

Address Manager is your link to Personal Advocate's address database, personal information for you and other individuals you might prepare letters for, and any address books you want to add to the database. If you have Parsons Technology's Address Book 2.0  or a later version, you can access those addresses as well. It is through Address Manager that you'll paste addresses into your documents and maintain your various address records.

You can access Address Manager by,

*	Clicking on the [image] tool bar button, or

*	Selecting the Address Manager option on the Document menu, or

*	Press F2 in any program location

When Address Manager opens on the desktop, there are buttons you can click to access your options. The options are,

Address Browser --Open a dialog where you can access the address database and add, edit, delete, or create address books, groups, and records and paste records in your document.

Personal Information--Open the Personal Information window and add or edit addresses that are pasted into From fields in documents. You can also select your default personal information record that will be pasted automatically in any From field in a document.

Pasted Addresses -- View the addresses you have pasted in a document's To field(s).

Address Book -- Access Address Book for Windows if you have it installed on your hard drive.

Close -- Click on Close to exit Address Manager and return to your document.

For more information see:

Address Book Selector Dialog

Pasting Addresses in Documents


Accessing Address Book for Windows

If you have Parsons Technology's Address Book for Windows (2.0 or later) installed, clicking on the Address Book button in the Personal Advocate Address Manager opens your Address Book program where you can access additional addresses for use with Personal Advocate. You can also print your Personal Advocate address books in any of several formats, or print envelopes and labels for addresses you have open on the Personal Advocate desktop.

To open Address Book from the Personal Advocate desktop, open the Address Manager window by clicking on the [image] tool bar button, then click on the Address Book button in the Address Manager window.

The Address Book opening screen splash will appear on the Personal Advocate desktop to let you know you have accessed the program. Double clicking on the minimized icon that appears on the desktop will maximize the Address Book program on your monitor.

To Open a Personal Advocate Address Book in Address Book for Windows,

Select the New option on the Address Book File menu. In the Select File dialog that opens, indicate the file path (drive/directory/file name) for your Personal Advocate address book, and click OK to open the list of addresses.

NOTE: If you have a document open on the Personal Advocate desktop that has an address pasted in the document, opening Address Book places that particular address information in the Address Book window.

For more information see:

Printing Labels and Envelopes

Address Browser

Entering Personal Information

Address Book Selector Dialog

Pasting Addresses in Documents

Entering Personal Information


Address Book Selector
Address Book Selector Dialog

Clicking on the Address Browser button in Address Manager opens the Address Book Selector dialog, pictured here. Click on any component of the dialog to pop-up a description.

For more information see:

Address Browser

Creating New Address Books

Entering Personal Information

Accessing Address Book

Pasting Addresses in Documents

Entering Personal Information


Creating New Address Books

You will probably want to add address books with your own address records to the list of address books available in Personal Advocate. For instance, you can add an address book containing records for friends and family and generate letters using the Free-form letter, available in the Other group of documents available in Personal Advocate. Or, you may want to have an address book listing more local business addresses that you will have reason to write to, using the various documents available to you in Personal Advocate.

To add a new address book to the list of address books available in the Address Book Selector dialog,

1.	Open the Address Book Selector and click on the New button.

2.	In the New dialog that opens, click on the New Book button to open the New Book dialog. You can enter the name of the new address book in the field, or use the Browse button to browse a list of address books.

NOTE: If you have Address Book 2.0 or later installed, you can access the .AB2 files in Address Book and associate them with an address book in Personal Advocate.

3.	To add groups to your new address book, click on the New Group button to open the New Group dialog. Enter the name of the group and click OK. (You can repeat this process and enter as many groups as you like.)

4.	When you are finished creating your new book and groups, click on Close. A [image] icon and the name you assigned will appear in the Address Book list on the left side of the Address Book Selector. Highlighting the new book will display the groups in the Select Groups list. Clicking on OK will open the Address Browser where you can add records to the new address book you just created.

For more information see:

Address Manager

Creating New Groups

Address Book Selector

Copying Addresses

Moving Addresses

Accessing Address Book for Windows

Pasting Addresses in Documents


Browse Button

Clicking on the Browse button in the New Address Book dialog opens the Browse file selector dialog. You can select address book files with an .AB2 file extension to add to the address books in Personal Advocate.

Make your selections in the dialog and click OK to return to the New Address Book dialog where the newly selected address book file path and name are displayed. You can then name your new address book in the New Address Book dialog.

For more information see:

Address Manager

Creating New Address Books

Address Book Selector

Copying Addresses


Creating New Groups

There may be times when you want to add a new group to an already existing address book in Personal Advocate. For instance, you may want to add a group to the Government Officials address book called, City and County Officials, and enter the names and addresses of your local government officials to the address book.

To create a new group in an address book that you have highlighted in the Select Address Book dialog,

1.	Click on the New button in the Select Address Book dialog to open the New dialog. The file name for the Address Book you have selected is displayed at the top of the dialog.

(For example, if you selected Environmental and Agriculture address book in the dialog, the file name envir_ag.AB2 is displayed.)

2.	Move to the Groups display near the bottom of the New dialog and click on New Group. In the New Group dialog that opens, enter the name for your new category in the Enter Group Name field.

3.	When you are satisfied with your selection, click OK. The dialog closes and you will see the new group name displayed in the Groups display area. Click on Close to close the Add dialog.

4.	Your new group name is displayed in the Select Address Book dialog on your desktop. You can mark the new group name and add addresses to the new group you've created by selecting Show Groups in the dialog to open the Address Browser. See the topic, Adding Addresses.

For more information see:

Address Manager

Creating New Address Books

Address Book Selector

Copying Addresses

Moving Addresses

Accessing Address Book for Windows

Pasting Addresses in Documents


Address Browser

The Address Browser displays the address records in an Address Book, categorized by the book's groups. You can select address records in the Browser and then paste them into your letters, as well as add, edit, and delete a record's information, when necessary.

Access the Address Browser by clicking on the Address Browser button in Address Manager. In the Address Book Selector that opens, make selections for a particular address book or books, which, in turn, displays the groups in the book(s). Highlighting a group (or groups) and clicking the OK button opens the Address Browser.

When the Address Browser first opens, you'll see the records listed in a display near the middle of the window. You can use the scroll bars or your arrow keys to move through the list of addresses. Highlighting a record displays the entire address record information in the display area near the bottom of the window.

A series of command buttons along the right side of the window allow you to perform different actions on or with the address. Clicking [image] closes the window and returns you to the Address Book Selector. The remaining buttons are displayed here. Click on a button for an explanation of it's function.

For more information see:

Selecting Addresses for Pasting

Accessing Address Book

Address Book Selector Dialog

Pasting Addresses in Documents

Entering Personal Information


Sorting Addresses in the Browser

By default, the addresses displayed in the Address Browser are sorted alphabetically by a person's last name. If a person's name is not associated with an address, the name field appears empty and the address is sorted alphabetically by the organization name.

There are several options available for how you view the address records in the Address Browser. To change the order of the current address records, click on the Sort button in the Address Browser window. In the Sort menu that opens, select the criteria for sorting and displaying your addresses. Your options are,

Name--Sort the addresses alphabetically according the an individual's last name.

Organization--Sort the addresses alphabetically according to an organization's name.

City--Sort the addresses alphabetically based on the information contained in the City field.

State/Province--Sort the addresses alphabetically according to the information contained in the State field.

Zip/Postal Code--Sort the addresses numerically based on the information contained in the Zip/Postal Code field.

For more information see:

Address Browser


Deleting Addresses in the Browser

To delete an address record displayed in the Address Browser,

1.	Highlight the address by clicking on it (or use your arrow keys to move the highlight to a new location).

2.	Click on the Delete button (or press Alt+D) in the Address Browser. A message dialog appears asking you to verify your selection. Choose Yes to delete the record.

For more information see:

Address Browser

Moving Addresses in the Browser


Moving Addresses in the Browser

There may be instances where you want to move an address in an Address Book to another location such as into a new group, or to another address book. To move an address displayed in the Address Browser from one location to another,

1.	Highlight the address record and click on the Move button in the Address Browser.

2.	In the Move Address dialog that opens, you can make selections for the new destination. You can choose to,

*	Change the address book where the address record will appear by making a selection in the selector box. Clicking the arrow at the end of the field will drop down a list of selections you can scroll through. Highlight the address book selection and click OK.

*	Change the group where the address record will be located by marking the group listed in the lower portion of the Move Address dialog, then click OK.

*	Change both the group and address book where the address record will appear by making selections and clicking OK.

Clicking OK after a selection moves the record to its new location and returns you to the Address Browser. Clicking Cancel ignores your selections and returns you to the Address Browser. Clicking Help accesses this Help topic.

For more information see:

Address Browser

Deleting Addresses in the Browser

Copying Addresses in the Browser


Copying Addresses in the Address Book

There may be instances where you want to copy an address record in an Address Book to another location such as into a new group, or to another address book. This is particularly convenient if an address falls under more than one address book category or where the address record information is similar to a new record you want to create. You can copy the address record to another group or address book, then edit it's contents (see Editing an Address in the Browser).

1.	Highlight the address record you want to copy in the Address Browser and click on the Copy button.

2. 	In the Copy Address dialog that opens, you can make selections for the destination of the copied record. You can choose to,

*	Select the address book where the address record will appear by making a selection in the selector box. Clicking the arrow at the end of the field will drop down a list of selections you can scroll through. Highlight the address book selection and click OK.

*	Select the group where the address record will be located by marking the group listed in the lower portion of the Move Address dialog, then click OK.

*	Change both the group and address book where the address record will appear by making selections and clicking OK.

Clicking OK after a selection copies the record to its new location and returns you to the Address Browser where you can edit the address record information in its new location. Clicking Cancel ignores your selections and returns you to the Address Browser. Clicking Help accesses this Help topic.

For more information see:

Editing Addresses in the Browser

Address Browser

Deleting Addresses in the Browser

Moving Addresses in the Browser


Pasting Addresses in Documents

From an open document, you can mark a record (or records) in Address Browser to paste into an appropriate field in a Personal Advocate document.

To paste an address from a field in a document that is open on your desktop,

1.	With your cursor blinking in the appropriate address field, press F2 or click on the Address tool bar button to open the Address Manager.

2.	In the Address Manager, select the Address Browser button to open the Address Book Selector. Select the address book and group locations for the address (or addresses) you want to paste.

NOTE: If you are pasting into a From field, the Address Browser button will be inactive. If you are pasting into a To address field in a document, the Personal Information button will be inactive in the Address Manager.

3.	In the Address Browser that opens make your selections and click Paste. (See the topic Selecting Addresses to Paste for complete information on selecting multiple addresses.)

4.	The Address Browser will close and return you to the open document on your desktop. If you have selected multiple address records to paste, you will see **MULTIPLE** displayed in the field. If you selected one record, the address information will be displayed in the letter.

For more information see:

Pasting Personal Information

Previewing Documents

Viewing Pasted Addresses

Deleting Pasted Addresses


Selecting Addresses for Pasting

You can select an address or multiple addresses from the Address Browser window to paste into a document you have open on the desktop.

To insert and paste an address in the document,

1.	With your cursor located in the destination field for the address, press F2 (or click on the Address tool bar button) to open the Address Manager window.

2.	Click on the Address Browser button. In the Address Book Selector dialog that opens, click on the address book icon containing the group or groups of addresses that you want to select from. Select the appropriate group(s) in the Select Groups display, and click on Show Groups button.

3.	In the Address Browser window that opens, click on the address you want to paste into the document and click on the Paste button. Address Browser closes and returns you to the location in your document where the paste occurs.

Selecting Multiple Addresses for Pasting

To select multiple addresses for pasting, follow Steps 1 and 2 (above). In the Address Browser window that opens, click on the first address, then as you hold the Ctrl key down, click on additional addresses in the list.

TIP: If the addresses you want to include are listed in succession in the Address Browser window, click on the first address you want to paste, then as you hold the Shift key down, click on the last address you want to paste. All the addresses in between the first and last will be highlighted and will be pasted into the document.

When you return to the document, **MULTIPLE** will be displayed in the destination field indicating that you have selected more than one address for pasting.

For more information see:

Pasting Personal Information in Documents

Deleting Pasted Addresses

Address Browser

Entering Personal Information

Accessing Address Book

Address Book Selector Dialog

Pasting Addresses in Documents

Entering Personal Information


Viewing Pasted Addresses

When you have pasted more than one address in a To field, you will see  **MULTIPLE** displayed in the field in the document on screen. You may decide after preparing the document that you want to view and/or possibly delete an address or addresses that you originally pasted in the letter.

To view the pasted addresses,

1.	Position your cursor in the To field where the word  **MULTIPLE** is displayed.

2.	Press F2 (or click on the Address tool bar button) to open Address Manager. Click on the Pasted Addresses button to open a Pasted Addresses dialog where you can view the address information.

For more information see:

Pasting Addresses in Documents

Pasting Personal Information

Previewing Documents

Deleting Pasted Addresses


Deleting Pasted Addresses

You can delete any addresses you have pasted into a To or From field in a document that is open on the desktop.

Deleting Pasted Addresses in To Fields

To delete an address (or addresses) you have pasted into a To field in a document,

1.	Position your cursor in the To field and press F2 (or click on the Address tool bar button) to open Address Manager.

2.	Select the Pasted Addresses button. A Pasted Addresses dialog opens displaying the pasted address (or addresses). Highlight the address you want deleted and click on the Delete button in the dialog. A confirmation dialog will ask you to verify the delete process. Clicking Yes deletes the record from the list and closes the Confirm dialog. Click on Close to exit the Pasted Addresses dialog and return to Address Manager.

NOTE: If your cursor is not in the To field, the Pasted Addresses button will be inactive.

Deleting An Address Pasted in a From Field

You can delete a personal information record pasted in a From field in your document by highlighting the text in the document and selecting Cut on the Edit menu. However, if you want to replace the record with another personal information record,

1.	Position your cursor in the From field and press F2 (or click on the Address tool bar button) to open Address Manager.

2.	Click on the Personal Information button in Address Manager to open the Personal Information dialog. Highlight the record you want to place in the From field and click Paste. A message dialog will open asking you to confirm the process. Click Yes to replace the From address field information.

For more information see:

Pasting Addresses in Documents

Pasting Personal Information

Previewing Documents

Viewing Pasted Addresses


Add Address
Adding Addresses in the Browser

To add a new address in the Address Browser when it is open on your desktop,

1.	Click on the Add button in the Address Browser to open the Add Address dialog.

2.	Enter the new information in the empty fields. A blinking cursor indicates your location in the dialog. You can use Tab or your mouse to move to the various fields. For information on entering data in fields, see the topic Entering Data in Address Fields.

3.	When you have finished entering the information, click OK to accept the information and return to the Address Browser. Clicking Cancel ignores your entries and returns you to the Address Browser.

For more information see:

Editing Addresses in the Browser

Moving Addresses in the Browser

Copying Addresses in the Browser


Entering Data in Address Fields

To add or edit address records in Personal Advocate, you will access special windows designed to accept specific name and address information. You will enter the information from your keyboard into blank spaces, called fields.

When you first access an address record window, a highlight bar usually appears in the first field. This highlight indicates your current location on the screen. To move the highlight from field to field, use Tab, or click on a field with your mouse.

Fields are designed to accept the keyboard characters that you enter. As you start to type characters, a blinking cursor indicates your location within the field. Characters include letters, numbers, punctuation marks, spaces, and other keyboard symbols. Some fields will only accept certain characters. (For instance, zip code and telephone number fields will only accept numbers.) Address fields will accept pasted information from Address Manager, and other fields will accept blocks of text (also known as wrap fields). When you enter large amounts of text in the blocks, all the information may not be displayed and you can use the scroll bars to view the entire block of text. Options on the Edit menu make your text entry and editing easier.

When your cursor is positioned in a field, the message on the status bar indicates what type of field you are in. The Hint pane also prompts you as to the type of data you'll want to enter in a field.

For more information see:

Adding Addresses in the Browser

Adding a Personal Information Record

Editing Addresses in the Browser

Moving Addresses in the Browser

Copying Addresses in the Browser


Edit Address
Editing Addresses in the Browser

To edit an address record that is highlighted in the Address Browser,

1.	Click on the Edit button to open the Edit Address dialog.

2.	Enter your edits in the appropriate fields. (You can move through the fields using Tab or your mouse.) For more information, click on Entering Data in Address Fields.

3.	When you are satisfied with your changes, click OK to return to the Address Browser.

For more information see:

Editing Addresses in the Browser

Moving Addresses in the Browser

Copying Addresses in the Browser


Abandonment

The intent and subsequent actions of a tenant that indicate that the tenant has given up the leased premises.  Examples include an empty apartment, a return of keys, and utilities turned off.


Acceleration

A payee's right to demand immediate payment of an entire loan balance, including payments otherwise due at a future time, if a promisor defaults under a promissory note's terms.  For example, a payee may require a repayment of all remaining installments if a promisor fails to make a regularly scheduled payment when due.


Accrued Interest

Interest that has accumulated in accordance with the terms of a Promissory Note, but which has not yet been paid by the promisor to the payee.


Affidavit

A statement of facts sworn to (or affirmed) and signed in the presence of a notary public.


Age of Majority

The age at which a person may legally sign a contract or a valid will.  The age of majority is 18 years in most states.


Agent

The person to whom a power of attorney is given.  An agent has authority to act on behalf of the grantor, as specified by the grantor in a power of attorney document.


Agreement

An understanding or consent between two or more parties regarding their respective rights and obligations with respect to a specific subject or thing.


Alimony

Support paid by one spouse to another during and after a legal separation or divorce.  The amount of money paid can be determined by agreement between the spouses, or is determined by a judge based on evidence of 1) ability of the paying spouse to pay such support, and 2) the needs of the spouse receiving the support.


Attorney-in-Fact

The person to whom authority is given under a Power of Attorney.  An attorney-in-fact is sometimes referred to as a "proxy" under a Health Care Power of Attorney.  See also "Agent."


Birth Certificate

An official government form which certifies that a person has been born, and contains information such as date and place of birth, and parent's names.


Borrower

A person or entity to whom money or other property is loaned.


Buyer

A person or entity who purchases a thing or property in exchange for other property (often money).


Carrier

Insurance companies that process Medicare Part B claims. Each state has a carrier which is usually Blue Cross or another company.


Child Support

Money paid by one parent to another, during and after a legal separation or divorce.  Support may include bill payment for the child's medical insurance, medical bills, lessons, or other special activities or amounts based on the needs of the child.


Child Visitation

The right of the non-custodial parent to have physical custody of children at times specified in a divorce decree or custody agreement.


Co-Executor

A person or entity who serves jointly with another person or entity in carrying out the terms of a will.


Codicil

A supplement or addition to a will that explains, modifies, or revokes a previous will provision or that adds an additional provision.  A codicil must be signed and witnessed with the same formalities as those used in the will's preparation.


Consumer

Individual who purchases, uses, maintains, and disposes of products and services.


Consumer Credit

Short term loans to individuals for the purchase of goods used primarily for personal, family, or household purposes. Such goods are not intended for resale or further use in the production of other products.


Consumer Complaint Letter

A letter written by a consumer to a manufacturer or retailer regarding a problem with a product or service.  This type of letter is written usually with the expectation that corrective action will be taken.


Consumer Goods

Products designed for purchase and household or personal use by consumers.


Consumer Protection

Actions taken (sometimes in the form of laws) to protect consumers from defective goods and services.


Consumer Services

Services provided to the general public.  For example, consumer services can include legal services, medical services, or cleaning services.


Contempt
Contempt Proceeding

A court hearing or trial regarding the willful failure to comply with an order of the court.  Alimony and child support are filed as court orders, and the failure to pay either may be prosecuted as "contempt of court."  The penalties for contempt may be a fine or jail sentence.


Contract

An agreement between two or more parties which creates obligations to do or not do the specific things that are the subject of that agreement.  Examples of a contract are a lease, a promissory note, or a rental agreement.


Cosigner

A person who agrees to be liable for another person's debt, or for the performance of another's duty, liability, or obligation.


Credit

A person's ability to borrow money or to obtain goods for later repayment based on the person's solvency and reliability.


Credit Application

A request for credit (oral or written) made in accordance with procedures established or practices followed by the Creditor for the type of credit requested.


Credit Bureau

Establishments that collect information relating to the credit, character, responsibility, and reputation of individuals and businesses, for the purpose of furnishing the information (credit reports) to subscribers (merchants, banks, suppliers, etc.)


Credit Inquiry

An attempt to seek information concerning interest rates and the availability of funds without disclosing your identity, or specifying the need or purpose of the proposed borrowing, or the specifics concerning your creditworthiness.


Credit Rating

The evaluation of a person's or company's ability and past performance in paying debts.  A credit rating is generally established by a credit bureau and used by merchants, suppliers, and bankers to determine whether a loan should be granted or credit extended.


Credit Report

A document from a credit bureau setting forth a credit rating and pertinent financial data concerning a person or company and used by banks, merchants, suppliers, and similar entities in evaluating a credit risk.


Creditor

A person or entity to whom money is owed for money borrowed or goods purchased.


Custodial Parent

The parent responsible for the care, control, and maintenance of a child by order of a court in a separation or divorce.  If joint custody is awarded, one parent may be named as the "physical custodian" of the child, meaning that the child resides with that parent.


Death Certificate

An official government form that certifies that a person has died, and contains the cause of death and biographical information.  Generally, the form is signed by a medical examiner.


Debt

An obligation of a fixed or certain amount that must be repaid by a debtor to a creditor.


Debtor

A person or entity who owes an obligation of a fixed or certain amount.


Decedent

The term used in estate proceedings to refer to the person who has died.


Declarant

Person who makes a living will; a declarant must be mentally competent at the time of signing a living will.


Default

A failure to comply with a term of an agreement.  For example, a default by a tenant under a lease agreement permits a landlord to take certain actions in response to the default.


Demand Letter for Money Owed

A letter from a payee urging (demanding) that a promisor make a payment that is past due.


Deposit, Security

An amount of money given to a landlord or lessor by a tenant or lessee that can be used by the landlord or lessor to offset damages to the leased property.


Disability

In order to receive disability benefits from the Social Security Administration, you must have a physical or mental impairment that interferes for at least a year with your ability from doing any kind of work for which you are suited.  Also, if you have a terminal condition, disability benefits may be obtained.  Social Security benefits are not available for a temporary condition or a "partial" disability.


Divorce Decree

The order of the court dissolving a marriage.  The decree (or a separate agreement referred to in the decree) describes the terms and conditions of the separation such as the division of the couple's property, custody of children, child visitation rights, child support obligations, alimony provisions, and responsibility for the couple's debts.


Emergency Room Services

Medicare Part B will pay for the services in an emergency room or outpatient clinic, including same day surgery. Under certain conditions, Medicare may pay for emergency outpatient care received from a non-participating hospital.


Employee

A person who is hired by another person or business for a wage or fixed payment in exchange for personal services and who does not provide the services as part of an independent business.


Employer

A person or business who pays a wage or fixed payment to other person(s) in exchange for the services of such person(s).


Enforceable

A right or obligation is enforceable if the party obligated can be forced or ordered to comply through a legal process.


Equitable

Just, conforming to principles of justice and fairness.


Estate

The property owned by a will maker at the time of his or her death.


Eviction

The process by which a landlord removes a tenant from physical possession of the rented property (premises).


Executor

The person or entity named in a will who has the responsibility of carrying out the terms of the will (that is, collecting the will maker's assets, paying the debts, and distributing the remaining assets to the beneficiaries).


Executor, Alternate

A will maker's second choice of executor if the first choice cannot or does not choose to serve in the position.


Executor, Co-

A person or entity who serves jointly with another person or entity in carrying out the terms of a will.


Extended Care Services

Specialized skills covered by Medicare Part A if skilled nursing or rehabilitation services are required by the patient.  (Referred to as "Skilled Services.")


Fair Debt Collection Practices Act

A federal law that outlines the procedures that can be used to collect debts.


Freedom of Information Act

The Freedom of Information Act (FOIA) was passed to encourage public access to government information and to enable individual citizens to obtain such information without administrative burdens.  It allows the public to request and obtain information collected by federal agencies or other establishments in the Executive Branch of the federal government.  Its provisions do not apply to Congress, the federal courts, private corporations, or state and local governments.


Garnishment

A legal procedure to obtain money owed.  Law enforcement officials notify an employer, bank, or other person to set aside a portion of someone's earnings or assets to pay the debt owed.  The person or entity to which the debt is owed can ask the court to have this money applied to a debt.  The amount that can be set aside is also regulated by federal and state laws.


General Power of Attorney

A document under which a grantor gives an agent wide-ranging powers to act on behalf of the grantor.


Grace Period

The time period specified under a contact during which a payment is permitted beyond the due date of the payment without penalty.


Grantor

A person who grants another person or entity (agent) the authority to act on behalf of the grantor in accordance with the powers set forth in a power of attorney document.


Guarantor

A secondary party who becomes obligated to repay a debt for the party primarily responsible who has failed to repay the obligation.


Health Care Power of Attorney

A unique type of power of attorney where an attorney-in- fact, and a possible alternate, are appointed to make health care decisions for you if you are unable to do so.  Also known as Durable Power of Attorney for Health Care or Medical Power of Attorney.


Health Care Proxy

An individual appointed to make health care decisions for you if you are unable to do so.


Health Maintenance Organization (HMO)

A coordinated care plan -- often called a prepaid health care plan.  These plans provide or arrange for all Medicare covered services, and generally charge a fixed monthly premium and only small co-insurance payments.  Thus, health care expenses are more predictable, and, depending upon health needs, the cost may be less than the regular Medicare deductible and co-insurance.


Home Health Services

Medical services provided to a Medicare beneficiary who is confined to home and NOT in a hospital or skilled nursing facility.  The patient must be in need of skilled nursing care, physical or speech therapy, or occupational therapy on an intermittent basis.  Services must be provided under a plan of treatment directed by a physician and on a visiting basis in the individual's home, or if special equipment is required, as an outpatient at a hospital, skilled nursing facility or rehabilitation center.  Not all home health service providers participate in the Medicare program, and such care would not be covered by Medicare.  Medicare home health services do not include coverage for general household services such as laundry, meal preparation, or other domestic services.


Hospice

An organization that provides physical pain relief, management and supportive services to terminally ill people. As part of hospice care, Medicare will cover nursing care, physician's services, medical social services, counseling, medical supplies, appliances, drugs, home health and homemaker services, and therapy and respite care.  Not all hospice providers participate in the Medicare program, therefore care from such providers would not be covered.


Incompetency

The lack of mental ability needed to understand the general effect of a transaction or document.


Inpatient Hospital Services

Medicare Part A pays for a semi-private room and meals, nursing and related services, use of hospital facilities, medical social services (for example, counseling), drugs, supplies, appliances, equipment, and diagnostic or therapeutic services.  Part A does not pay for personal convenience items, such as a television or telephone.


Interest

Compensation paid for borrowing money for a period of time, usually a percentage rate based on the amount owed.


Intermediaries

Organizations that process Part A Medicare claims submitted by hospitals, skilled nursing facilities, home health agencies, hospices, and other providers of Part A services.


Investigative Consumer Report

A special type of credit report which contains more detail than a routine credit report.  For example, it includes information regarding a consumer's character, general reputation, and personal characteristics.


Joint Custody

Both parents are awarded custody of a child or children. The parents are responsible for the care, control and maintenance of a child by order of a court in a separation or divorce.  One parent may be named as the "physical custodian" of the child, meaning that the child resides with that parent.  One parent may be required to pay child support to assist the other parent in paying for the care of the children.  Living arrangements may be described in the divorce decree.


Jurisdiction

A geographic area over which a court has authority.  A magistrate court has jurisdiction over a town or city while the United States Supreme Court has jurisdiction over the entire country.


Landlord

An owner of property who leases (rents) that property to a tenant under a lease agreement.


Law

 Rules established by a governing authority to institute and maintain orderly coexistence.


Lease

A document under which a landlord and tenant set forth the rights and obligations of each party with respect to an apartment or rental unit owned by the landlord and used by the tenant.


Lease, Residential

A lease that applies to property used as a residence.


Leased Property

Property that is owned by a lessor or landlord and rented to a lessee or tenant who receives rights of use and possession in accordance with the terms of a lease agreement.


Lender

A person or entity who loans money to others.


Lessee

A person or entity who receives the use and possession of leased property (for example, real estate or equipment) from a lessor in exchange for a payment of funds.


Lessor

A person or entity who owns property (for example, real estate or equipment) to which a lessee receives use and possession in exchange for a payment of funds.


Liability

An obligation to make payment to another party (for example, a loan).


Life Sustaining Procedures

 Each state has its own specific definition of what constitutes a life sustaining procedure.  Generally, it means any medical procedure or intervention which utilizes mechanical or other artificial means to sustain, restore, or supplant a vital function, which procedure would only prolong the moment of death for an individual who has been diagnosed as suffering from a terminal condition.  Some states do not include the withdrawal or withholding of artificially administered sustenance or hydration as a life sustaining procedure that may be withheld or withdrawn in accordance with your living will.


License

Official or legal permission to do or own a specified thing.


Living Will

A document under which a competent adult (declarant), prior to becoming unconscious or incompetent, declares his or her intentions that life sustaining procedures should be withheld or withdrawn under specified circumstances.


Marriage Certificate

An official document documenting marriage of two persons to each other that is executed by the person performing the marriage ceremony.


Medicaid

A program of medical assistance administered jointly by federal and state governments for needy, blind, and disabled persons.  Medical services are provided by participating providers. The medical benefits and reimbursement formulas are established by each state.


Medicare

A health insurance program administered by the federal government for persons age 65 or over and for some disabled individuals. Eligibility is not based on income or financial worth.  Part A of the program covers hospital care while Part B is optional and pays for physician and outpatient services.


Mental Capacity

The ability to understand the general effect of a transaction or document.


Mental Incompetence

The inability of a person to make or carry out important decisions regarding his or her affairs.


Non-Custodial Parent

The parent who does not have the responsibility for the care, control, and maintenance of a child by order of a court in a separation or divorce.  Often the non-custodial parent is responsible for paying child support to assist the custodial parent in paying for the care of the children. Also, the non-custodial parent may be given visitation rights in the divorce decree.


Notary Public

A public officer commissioned under the authority of a state government to witness signatures on legal documents and to verify that the name shown by the signature is the actual name of the person signing the document.


Part A (Medicare)

Medicare insurance which covers hospital care, limited post- hospital skilled nursing facility care, part-time home health services, and hospice care.  If you have earned enough work credits, there is no premium required, except for deductibles and coinsurance amounts.


Part B (Medicare)

Medicare supplemental medical insurance which covers physician services, certain outpatient services, ambulances, diagnostic tests, medical appliances, and prescription drugs.  It is a voluntary program and monthly premiums are charged.


Participating Providers

Under Medicare, physicians, suppliers, hospitals, skilled nursing facilities, home health agencies, hospices, comprehensive outpatient rehabilitation facilities, and providers of outpatient physical and occupational therapy and speech pathology services are participating providers. These providers submit their claims to Medicare and must accept the Medicare-approved amount as payment in full for the covered services.  The provider then bills the patient only for the deductible and coinsurance amount.


Payee

A person or entity who loans money to another person or entity (promisor) under a promissory note.


Payment Period

The time period required for repayment of an installment loan in fixed installments at regular intervals (for example, month, quarter, or semi-annual).


Peer Review Organization (PRO)

A group of practicing doctors and other health care professionals who review the medical necessity, appropriateness, and quality of hospital care given to Medicare patients under Part A coverage.  PROs have the authority to deny payments if care is not medically necessary or not delivered in an appropriate setting. The PRO investigates individual patient complaints about the denial of or the quality of care.


Physical Custody

The parent having the actual care of the children at a particular time.  Either the custodial or non-custodial parent may have the children in his or her care.  If joint custody is awarded, one parent may be named as the "physical custodian" of a child, meaning that the child resides with that parent.


Power of Attorney

A document under which a grantor gives an agent powers to act on behalf of the grantor.


Power of Attorney, General

A document under which a grantor gives an agent wide-ranging powers to act on behalf of the grantor.


Power of Attorney, Health Care

A unique type of power of attorney where an attorney-in- fact, and a possible alternate, are appointed to make health care decisions for you if you are unable to do so.


Power of Attorney, Revocation of

A document under which a grantor takes away (revokes) the authority and power of the agent to act on behalf of the grantor.


Power of Attorney, Special

A document under which a grantor gives an agent a limited number of specific powers to act on behalf of the grantor.


Premises

The building(s) (or a portion of a building) that is leased (rented) by a landlord to a tenant under the terms of a lease.


Primary Beneficiary

A will maker's first choice to receive a bequest, or a person's first choice of who should receive the proceeds from a life insurance policy.


Principal

The amount of a debt or obligation, not including interest or other charges.


Promise

A declaration that obligates the promisor to perform or refrain from doing something.


Promisor

A person or entity to whom money is loaned by another person or entity (payee) under a promissory note.


Promissory Note

A document under which a payee and promisor specify the terms, rights, and obligations that apply to a loan made by the payee to the promisor.


Property

A thing (for example, a right, a tangible item, or an intangible item) that belongs exclusively to a person or a group of specific persons.


Provision

A phrase or term included in a document.


Rent

The consideration paid for the right to use and possess property.


Remedies

The means by which a right is enforced or by which the violation of a right is prevented or compensated.


Representative, Medicare

A Medicare representative must be appointed by the Medicare beneficiary in writing on a form available from a local social security office.  A representative may be a relative, attorney, or other acquaintance of the Medicare beneficiary. It may not be a corporation, firm, or organization.  A representative may receive information regarding Medicare benefits and be present at interviews or hearings.  If a representative requests a fee for services rendered, it must be approved by Medicare.


Residence

The regular home (abode, place of dwelling) where a person lives.


Residential Lease

A lease that applies to property used as a residence.


Revocation

A document under which a grantor takes away (revokes) the authority and power of the agent to act on behalf of the grantor.


Secondary Agent

An agent who serves under a power of attorney in special circumstances concerning real estate if the grantor's first choice is not permitted to serve.


Seller

A person or entity who sells a thing or property in exchange for other property (often money).


Skilled Nursing Facility

A specially qualified facility that specializes in skilled nursing or rehabilitation services.


Skilled Services

These are extended care services ordered by a physician which require the skills of technical or professional personnel (for example, registered nurses, licensed practical nurses, physical therapists) on a daily basis and such skills can only be provided in a setting such as a nursing home.  The requirements are extremely restrictive and most individuals in nursing homes do not receive any Medicare coverage.


Social Security Administration

The agency which manages a national program of social insurance funded by employees, employers, and self-employed individuals.  When a worker's earnings stop or are reduced due to a disability, retirement, or death, monthly cash benefits are paid to replace part of the earnings the person or family has lost.  The Social Security Administration (SSA) has about 1,300 offices in cities across the United States.  To apply for social security benefits, a special form is required and this form can be obtained from your local social security office or by calling a toll free number: 1-800-772-1213.


Social Security

The social security taxes paid by employees, employers, and self-employed persons fund a system of benefits intended to supplement pensions, insurance, savings, and other investments accumulated during an individual's working years.  Social Security also provides benefits to family members if the employee retires, becomes disabled, or dies.


Special Power of Attorney

A document under which a grantor gives an agent a limited number of specific powers to act on behalf of the grantor.


Statute

A law enacted by the legislative assembly of a nation or state.


Tenant

A person or entity to whom property (premises) is leased by a landlord under a lease agreement.


Term

A phrase or word with a fixed meaning; a specific period of time.


Terminal Condition

A progressive, incurable or irreversible condition from which a patient's death is imminent and whose condition is hopeless unless artificially supported through life sustaining procedures.


Testator

The term used in the simple will document to refer to the will maker.


Uniform Anatomical Gift Act

A model set of laws, adopted by many states, regarding a person's gift of his or her body parts.


Void

Having no legal effect or consequence.


Voidable

Having no legal effect or consequence if the party affected so chooses.


Warranty

A guaranty or promise regarding the quality or performance of a product.


Will

A document under which a will maker states his or her intentions regarding: the persons (beneficiaries) who will receive the will maker's property, the person or entity (executor) who will carry out the will maker's wishes, and, if necessary, the person (guardian) who will care for the will maker's minor children.


Will, Living

A document under which a competent adult (declarant), prior to becoming unconscious or incompetent, declares his or her intentions that life sustaining procedures should be withheld or withdrawn under specified circumstances.


Will, Simple

A will that does not include complex trusts or other provisions designed to minimize federal or state estate taxes that might be assessed against a large estate.


Witness

A person who certifies the genuineness of the signature to a document by adding his or her signature.


Print

Selecting Print on the File menu prints the text in the active window. A Cancel Printing dialog opens where you can cancel the print command. The dialog will close when the print process is completed.


Print Setup

Selecting the Print Setup option on the File menu opens the Print Setup dialog where you select the printer your system will use to print definitions.


Exit

Selecting Exit on the File menu closes the Personal Advocate program. Always exit the program and Windows before turning off your computer.


Tool bar

The tool bar displays automatically by default, but you can turn it off by selecting this option. A check mark appears next to the item if the tool bar is being displayed. Click once on the word Tool Bar to remove the check mark and hide the tool bar.


Show Status Bar

Displays/hides the status bar.The status bar displays automatically by default, but you can turn it off by selecting this option. A check mark appears next to the item if the status bar is being displayed.


Online Help

On-screen information to help you operate the features of Personal Advocate.


Control-menu box

Clicking on the Control-menu box displays several menu options, including an option for closing the program. The box (or button) is located in the upper left corner of the desktop, in windows, and in most dialogs.Click on an option to select it. Double-clicking on the box closes the dialog, window, or application.


Document Window

A window on the desktop containing information and options for creating your final document. To open a new document window, select the New button on the tool bar or the Open button on the tool bar. You can make selections in the dialogs that open on your desktop.


Tool Bar

The tool bar, located just below the menu bar, contains buttons you can use to access program features quickly. The first time you access the program, the tool bar displays by default. To hide the bar, select the Tool Bar option on the Options menu. A check mark next to an option indicates it is currently displayed.


Desktop

The desktop includes anything that appears within the application window. For example, the desktop may contain a tool bar, a status bar, a letter template, etc.


Menu Bar

A horizontal list of menu options that appears along the top of the application window, just beneath the title bar. Choices from the Main Menu include: File, Edit, Document, Options, Tools, Window, and Help. When you select any of these options, a pull-down menu appears listing additional choices. These pull-down menus provide easy access to program features.


Dialog Box
Dialog

A bordered area displayed on screen to relay a message, report an error, confirm an action, request information, or display program features.


Status Bar

The bar located along the very bottom of an application window. The status bar displays important information as you work with the program.


Title Bar

The top bar of a program window or dialog box which displays the title of the program or dialog. If the window is the currently active window, the title bar will be a highlighted (or different) color.


Minimize Button

The small down arrow button located second from the right in the upper right corner of the desktop. Clicking on the minimize button reduces the program to an icon on the Windows Program Manager. Clicking on the minimize button in any window (or dialog) reduces it to an icon on the desktop.

To return to the application, or window, click on the icon to maximize or restore it. (You can also use the Control-menu box to do this.)


Maximize Button

The small up arrow located in the upper right corner of the desktop. Clicking on this button increases the size of the application so that it spans the entire screen. When an application is maximized, the button changes to an up and down arrow symbol. You can click on this symbol to return the window to its previous size.


Scroll Bar

A horizontal bar displayed at the bottom, or a vertical bar displayed on the right edge of a window, whose contents cannot be entirely viewed on screen. Use the arrow buttons to move one line at a time, or click and hold an arrow button to scroll continuously. You can also click and drag the box on the scroll bar to move to another location within the window. Click above or below the box on the scroll bar to jump about one screen.


Cancel

Selecting Cancel ignores your request and exits the dialog.


Help

Choosing the Help button opens the online Help topic screen.


Browse Buttons

Located below the menu bar in a Help window, the browse buttons display directional arrows, and move you through related help topic windows.


Contents

Use this button to return to the opening Contents screen for Personal Advocate.


Search

Use the Search button to look for a specific subject or topic in the help system. You can think of the Search Directory as the help file's index of help topic items.


Back

Choosing Back will return you to the previously viewed help topic.


History

Displays a list of help topics that you have most recently accessed.


Defective Disks
Defective Disk Replacement

Usually you receive one of these messages if you have a bad disk:

"General failure error reading drive ..."	"Sector not found ..."

"CRC error ..."	"Bad sector ..."

"Unrecoverable read error ..."	"Address mark not found ..."

To check, use the DISKCOPY command to copy the entire disk. DISKCOPY reports any bad sectors. (See your DOS manual.) Check all disks. To replace defective disks, call Customer Service at 1-319-395-0115. Within 30 Days of purchase, we replace disks free. After this, contact Customer Service for prices.


CompuServe

If you are a CompuServe member, type GO PARSONS at any menu prompt. Select the forum and complete the Problem Report found in the Miscellaneous Info. library (file name: SYSPRO.TXT) or in the online Help topic, Problem Report. We do our best to respond to questions within 24 hours in the forum only.

You may also discover that many of your questions have already been answered. You can tap into our library of application bulletins and other information releases. You can participate in a progressive dialog with experts and other helpful users.

If you would like to receive a free introductory membership toCompuServe, call CompuServe's Telephone Sales and Inquiry Department at 1-800-848-8199 and ask for Representative #194. (You'll also need a telecommunications program and a modem.)


GEnie

If you prefer, you also can reach us on GEnie. Parsons Technology can be found in the IBM RoundTable, under Category 31, and in Software Library Section 10. You can leave your messages in Category 31 under topics for each of our products. We check GEnie once each working day, so your question will be answered in approximately 24 hours.


Telephone

The Technical Support Department's voice number is 1-319-395-7314.

Before you call, make sure your computer is turned on and the relevant program running (if possible). Have the completed Problem Report at your fingertips.

An automated attendant will direct you to the right location and give Technical Support Department hours. We are a service-oriented company and will take all the time needed to answer your questions. But when you first dial in, you may have to wait a short time while we offer this same attention to the callers ahead of you.


SmartFax

Parsons Technology also maintains a SmartFax system which lets you receive technical bulletins, product descriptions, and other information about our products automatically. Just call from your own FAX machine. The SmartFax number is 1-319-395-0176.

The system will answer with a voice and will ask you which document you would like to receive. Choose Document 100 for instructions for using the system and a partial directory of available information. Choose 101 for a complete directory. The item you choose will be sent directly to your FAX machine. This service is available 24 hours a day. You must call from a FAX machine.


Tile

Open windows are placed side-by-side on your desktop.


Arrange Icons

Icons of minimized windows are displayed horizontally across the bottom of your desktop.


Close All

All open program windows on your desktop are closed.


Cascade

Open windows are arranged in an overlapped-fashion on your desktop so that all title bars are displayed.


Undo

Ignores your selection, but does not close the dialog.


Cut

Removes the highlighted text.


Copy

Copies the highlighted text to the Windows Clipboard.


Paste

Pastes the text copied to Windows Clipboard.


Prompt for Personal Information
Disable Personal Information Prompt

Disables the Personal Information prompt, a reminder that appears each time you start the program. The message prompts you to create a personal information record if you haven't already done so.


Confirm Dialog

Enables a confirm message to appear each time you attempt to paste a Personal Information record into a document field.


Start Help with Right Mouse Button

Enables the right mouse button to provide access to a Help topic appropriate to your program location.


Quick Tips Helper Window

Enables the balloon shaped captions that appear above various dialogs in the Personal Information feature.


Cancel
Close

Clicking Close closes the Address Book Selector dialog, and returns you to the Address Manager.


New

Clicking New in the Address Book Selector opens the New dialog. You can add a new address book and create new groups in the New dialog. See the online Help topic, Creating New Address Books.


Delete

Highlighting a group or address book in the Address Book Selector and selecting Delete opens a Confirm Delete dialog where you can Cancel or Confirm the address book or group deletion process.


OK

Highlighting a group or groups in the Address Book Selector and clicking OK opens the Address Browser where you can view detailed information on the records.


Address Book Pane

The address books you have access to are displayed in this portion of the Address Book Selector. Each icon represents an address book where the address records are organized into smaller groups. Clicking on an address book highlights it and the categories included in the book are displayed in the Select Groups pane to the right. You can add a new address book or delete a highlighted address book using the command buttons on the right.


Select Groups Pane

The groups included in the address book highlighted in the Address Books pane are displayed here. You can select a group or groups and view the address records included in the group by clicking OK. (You can mark or unmark a group by clicking on it or press Tab to highlight it, then press the spacebar.) Marking a group and clicking Delete deletes the group from the address book.


Show Addresses Check Box

Marking the Show addresses belonging to no groups check box displays the address records you have not assigned to a specific group that are included in an address book.


Minimized Window Icon

Clicking the minimize button in the upper left corner of an open window, minimizes the window to an icon and places it on your desktop. You can restore the window to its original size by double clicking on the icon.


Hint Pane

The Hint pane provides informative tips to help you complete sections of your document. It can be displayed at the top or bottom of the document window, or you can choose to hide it altogether. The options are available on the Options menu by selecting the Preferences option.


Technical Support

Registered customers get free technical support for current versions of all our products. (See Registering the Program for information on registering.) We offer phone support that is best used for getting you up and running. in-depth and on-going support is mainly and best provided via CompuServe and other online services, as detailed below. Because of time delays associated with corresponding by mail, we do not accept written correspondence.

Note: If you're hearing-impaired or have other physical disabilities that affect your communication, please mention this in your correspondence along with the method by which you prefer for us to respond to you.

Also use Technical Support to replace any Defective Disks.

Before you contact us for technical support ...

*	Have you checked the User's Guide, the online Help, and the README file supplied with the software disk(s) for possible solutions?

*	Can you duplicate the problem at will? Please try to repeat the steps that initially caused the problem.

*	Have you tried booting with a system-formatted DOS disk and running the program? See your DOS manual if you need help formatting a system disk.

*	Print out and complete the Problem Report.

If you are unable to resolve the problem after checking the above items, please contact us by one of the following methods rather than by mail:

*	The best way to get help quickly is to talk to us on CompuServe Information Service.

*	GEnie provides same-day response.

*	Another good way to get help is to use the Telephone

*	SmartFax gives you even more information.

For more information see:

Purchasing Other Parsons Products

Trouble Shooting Procedure


Customer Service

At Parsons Technology, you--the customer are first. If you need help with any of the following, please call our Customer Service Department at 1-319-395-0115 or fax us at 1-319-395-0466. A friendly representative will be happy to help you.

*	Questions or problems about your bill.

*	Defective user's guides.

*	Questions or problems about your shipment.

*	Questions about returning a product.

For more information see:

Technical Support

Purchasing Other Parsons Products


Registering the Program

When you purchase any product directly from Parsons Technology, you are automatically registered in our customer database. Therefore, you do not need to send in a registration card. Registration entitles you to the following registered customer benefits:

*	Free, unlimited technical support for current versions of all our programs.

*	Notices of updates to current products.

*	Announcements of new products.

If you purchased this product through a distributor, be sure to complete and return the customer registration card included with your packet. If you've misplaced the registration card, just click on the Display Form button below for a replacement. When the form appears, choose Print Topic from the File menu at the top of the window to print it.

You may also register your product by calling 1-800-847-6995 or faxing the registration card to us at 1-319-395-7449.Contact us at these same numbers with any address changes so that we can keep you current with Parsons Technology developments.

For more information see:

Technical Support

Customer Service

Purchasing Other Parsons Products


Registration Form

We make it easy to register your product with three convenient methods:

Call 1-800-847-6995  Fax 1-319-395-7449	Print this form and mail it to:  Parsons Technology Registration  One Parsons Drive  PO Box 100  Hiawatha, IA 52233-9905
Name

Address

City                                                   State        Zip

Day Phone (      )                    Evening Phone (     )

Preferred disk size: [   ] 3.5" or [   ] 5.25"

If you are registering a Windows product, do you need 5.25" media?

[   ] Yes   [   ] No

Which of the following best describes you? (please check one)

[   ] I do not own Microsoft® Windows.

[   ] I own and use Microsoft® Windows.

[   ] I own Microsoft® Windows but don't use it.

Software use: (please check one)

[   ] I buy software for home use.

[   ] I buy software for business use.

[   ] I buy software for both uses.

Product Code: PERAW


Purchasing Other Parsons Products

Parsons Technology offers a full line of quality products, including new CD versions of the best-selling It's Legal ® and The Information Please® Almanac Series.

In addition to these fine products, be sure to check out Golf Digest's Scorecard for Windows, the program that lets you analyze virtually every part of your game! Click here to view a Product List.

To order Parsons Technology products, visit your local software retailer or contact our Orders Department toll-free 24 hours a day at 1-800-223-6925. Outside North America, call 1-319-395-7300.  All our products come with an unconditional, money-back guarantee.  If you're not satisfied with a program or our service, simply return your package within 30Days for a full refund (excluding shipping).  No questions asked!

Our order line staff are eager to help you, but they are not trained in the mechanics of our software. Please do not call them with technical support questions. They cannot transfer your call to Technical Support.

You can order products using online services, too. To shop using CompuServe Information Service, type GO PA. If you use GEnie, type PARTECH. You can also place orders using Delphi.

For more information see:

Customer Service

Technical Support


Parsons Product List

These exciting software packages are also available from Parsons Technology. To order any program, or to receive a catalog of available products, call 1-800-223-6925.

American History Atlas™ for Windows - Over 90Colorful maps and 1,200 detailed articles let you discover American history in the comfort of your own home!

Address Book for Windows - Forget crossing out old addresses and searching for scraps of paper, Address Book keeps track of all your addresses and phone numbers.

Announcements™ for Windows - Your easy-to-use personal printing press for creating cards, posters, banners, and more in just minutes.

Bible Illustrator™ for Windows - More than 2,500 thought-provoking stories, quotes, and anecdotes to enliven your Bible messages.

Calendar Works™ for Windows - A comprehensive personal information manager with calendar design features and much, much more.

Car Buyers'™ Companion for Windows - Shop for a new model car on your PC! Packaged with Home Buyers' Companion.

Crosswords Plus™ for Windows - Introducing Crosswords Plus--the two-in-one program that gives you 100 puzzles and helps you create your own!

Daily Journal™ for Windows - Keep track of everything that happens in your business or personal life with this fun and-easy-to-use program.

Diet Analyst® for DOS or Windows - The companion product to Personal Chef. Simplifies the task of managing your family's health by analyzing the foods you eat, and keeps track of nutrients, cholesterol, exercise, and calories.

Education Planner for DOS or Windows - Make sure higher education stays within reach! Packaged with Retirement Planner.

Fabulous Fonts™ for Windows - 100 True Type fonts that will make your cards, posters, letters, memos, and presentations sizzle!

Family Origins® for DOS or Windows - This complete genealogical program allows you to record and chart your family history for future generations.

Form Creator™ for DOS - The best way to produce professional-quality custom forms for businesses, homes, schools, and organizations.

Garden Planner™ for Windows - This start-to-finish planning tool lets you easily design a custom garden with your computer. Choose the plants you'd like to include and get information on planting, germination, harvest times, and more!

Golf Digest's® ScoreCard for Windows - Track every round and know your latest handicap with this exciting new program!

Holman Bible Dictionary for Windows - Enhance your understanding of every person, place, and event in the Bible with the Holman Bible Dictionary for Windows. Search by topic or Bible reference to find exactly what you're looking for.

Home Buyers' Companion™ for Windows - Find out what size mortgage you can afford and avoid surprises at closing time. Packaged with Car Buyers' Companion.

Image Packages for DOS or Windows - Full-color graphics to add pizzazz to your cards, posters, and banners (print in shades of gray on black-and-white printers).

Interest Vision Professional™ for Windows - Powerful, easy-to-use tool for calculating and comparing loan and investment options.

It's Legal® for DOS or Windows - Protect your family and everything you own with valid wills and other legal documents.

Medical Drug Reference™ for DOS or Windows - Gain instant access to critical information on more than 5,00 prescription and non-prescription drugs!

Membership Plus® for DOS - The record-keeping software designed for churches, service groups, and more! Makes it easy to organize records, update membership lists, and track contributions.

PC Bible Atlas™ for DOS or Windows - Colorful, detailed maps of the biblical holy lands with text describing historical events.

Personal Chef™ for DOS or Windows - The convenient way to collect and create all your favorite recipes. This database program comes with a large collection of recipes that you can modify or add to, laying the groundwork for your electronic cookbook.

Personal Home Inventory™ for Windows - Track important information on all your valuable possession, and store addresses, appraisal values, and other data for multiple properties.

Personal Tax Edge® for DOS or Windows - An "excellent value" and easy-to-use tool for preparing and filing your federal income taxes.

Plain-Language Law Dictionary for DOS or Windows - Never be stumped by legal mumbo-jumbo again!

ProCalc 3D™ for DOS - ProCalc has more than 100 built-in functions, a powerful macro language, password protection, database capabilities, and more!

QuickVerse® for DOS or Windows - Powerful online Concordance for Bible study,comparison, and research.Choose from eight different Bible translations. (Extra translations sold separately.)

Resident Expert™ for All Versions of DOS - Never be stumped by DOS again! This online reference guide puts everything you need to know about DOS at your fingertips--including DOS 6.0!

Retirement Planner for DOS or Windows - Plan now to keep your retirement years truly golden! Packaged with Education Planner.

Screen Dreams™ for Windows - This screen saver changes your computer monitor into a gallery of beautiful photographs depicting the theme of your choice: Holy Lands, Golf Digest, or Spectacular Adventures!

Super Sketch for DOS or Windows - Unleash your creativity with this powerful, easy-to-use drawing program! Super Sketch puts a fully array of shapes, symbols, colors, patterns, and borders at your fingertips to create charts, flyers, graphs, diagrams, and much more!

The Home and Car Buyers' Companion for Windows - Buy your car or home the smart way! These new Windows programs walk you through the buying process step-by-step, helping you with everything from what size mortgage you can afford to comparison shopping.

The Information Please® Almanac Series for DOS or Windows - These unique reference tools put volumes of information right on your computer screen. Choose from The Information Please Almanac or The Information Please Business Almanac and Desk Reference.

ViruCide® Plus for DOS or Windows - Protect your PC from more than 2,300 known and unknown viruses with this  comprehensive protection package.

WordQuest™ for Windows - Wordquest gives you two exciting word games in one program! You can play the same puzzle two ways--either circle words in the classic WordMaze letter grid or play fill-in-the-blank with the challenging Word Tangle puzzle. You can even create your own puzzles!

For more information on these and other Parsons software products, call 1-800-223-6925 (outside North America, call 1-319-395-7300) or see your local software retailer.


Problem Report Form

Please print and complete this form BEFORE contacting Parsons Technology for Technical Support. To print the form, choose Print Topic from the File menu at the top of the window.

Registered Customer Information

Customer #:                            Today's Date:

Name:

Address:

City/State/Zip:

Day phone: (       )                   FAX number: (       )

Program Specific Information

Program and version:

Date ordered:                         Date replaced:

Please answer the following questions:

1.	Was there an error code or message?               (    )Yes        (    )No

If yes, please indicate the number and message including error address and

file name (if any).

Code #:                   Message:

2.	Is the computer locking up?                       (    )Yes        (    )No

3.	Any problems installing?                          (    )Yes        (    )No

Comments:

4.	How is the program being installed?

      ____from 3.5"Disk to hard drive    ____from 5.25"Disk to hard drive

5.	Did you use the DISKCOPY command on the original disks(s)?

                                                  (    )Yes        (    )No

Did any error messages occur?                     (    )Yes        (    )No

If yes, copy the messages here:

If no, make a DISKCOPY of all original disks to be certain the program is

not caused by a Defective Disk.

6.	Can you duplicate the problem at will?            (    )Yes        (    )No

On a separate sheet, please describe the specific problem and what

solutions you tried. In addition, list the steps which duplicate the

problem (if known). Add any other comments you feel are helpful.

System Profile

Please supply the following system information.

1.	Computer brand/model (check one):

   ___ PC XT       ___ PC AT       ___ 386       ___ 486       ___ Other PC

2.	DOS version and manufacturer (type VER at prompt):

You can find the information required for questions 3, 4, and 5 by choosing

Help Menu from the Windows Program Manager, then About Program Manager.

3.	Windows version:

4.	Operating mode (check one):          ___Standard            ___386Enhanced

5.	Free memory and system resources:

6.	Other programs that you have running:

7.	We may need the contents of the files listed here. Please transmit the

information or have a printed copy in front of you when you call:

CONFIG.SYS

AUTOEXEC.BAT

WIN.INI

SYSTEM.INI

8.	Printer model (if necessary):

9.	Floppy Drive size(s):                             ___ 5.25"        ___ 3.5"

10.	Monitor brand and model:

11.	Type of graphics card:     ___ HERC   ___CGA   ___EGA   ___ VGA   ___ MDA

___ Other (state type):

12.	Amount of available memory (CHKDSKC: at prompt):

Bytes available on disk:

Total bytes memory:

Bytes free:

XMS memory (MEM at prompt):